Question 1

Why don't you charge per hour?

Accepted Answer

We used to charge per hour, but realised over time it doesn't work for us or our clients with the standards we have in our work. No house is the same- even your next door neighbour will have a completely different lifestyle, household, decor style, and all of these and more factor into our quotes. 
Moreover, your life has its ups and downs too!
When nothing else is consistent, we like our standards to be.

Question 2

Do I have to leave the house whilst you clean?

Accepted Answer

No, we do ask if possible for you to vacate the property when we are in attendance, however If you WFH or are in on the days we are cleaning we politely ask you stick to one area of the house whilst we're working.
Due to the way we work we are unfortunately may be unable to accommodate you if you have small children that are not in nursery/school and you need use of the house whilst we are working, as we arrive in a 2 hour window so we can finish our work in both yours and our other clients homes and are unable to give a specific time frame.

We love animals, however any dogs must be kept supervised at all times with the owner due to an incident. We are fine with your dogs once we get to know them but like any relationship, that takes time! 
We politely ask for a key to the property and keep the keys in a safe space, unmarked of personal details, until needed. 
Alternatively some clients keep keys with trusted neighbours or in a safe, hidden, space or a lock-box.

Question 3

How long will my house take?

Accepted Answer

That very much depends! However, I don't want to just leave you with a shrug, so here's a quick way to work out a rough guideline.
Count the rooms in your house, including any hallways/porches 
i) For a general, regular clean, multiply the number of rooms by 0.5 
ii) For an initial clean, multiply the number of rooms by 1
iii) For a deep clean, multiply the number of rooms by 1.5
Eg.  My house: 3 bedrooms, Kitchen, 1 Bathroom,  1 Reception Rooms,  2 Hallways (3 story house) 
8x0.5= 4 hours for a general clean
8x1= 8 hours for an initial clean 
8x1.5= 12 hours for a deep clean
Okay but then why do we price per job and not per hour?
Oh, how I wish it was that easy to quote!  But, using my house as an example again, I also have 5 cats.  My house would be sooooo much easier /quicker to clean if  I had 0.  My house also has an 18-year-old boy living in it, which in cleaning maths is nearly as impactful as 5 cats (if you know you know). My house is also over 150 years old, has a 20ft ceiling, no carpets so everything needs mopping and vacuuming, and I have 12 mirrors and bay windows.
 BUT I also keep on top of the cleaning, so the skirting boards are regularly cleaned, there are no old cobwebs lingering, and my kitchen is small and uncluttered. I also don't need two of the bedrooms cleaned, just one needs a hoover and occasional mop. 
All of these things make a difference to the quote, which is why I would always rather spend the time getting to know our client's needs rather than blindly quoting on the number of rooms.

Question 4

I have never had a cleaner before, what things don't you do?

Accepted Answer

There are some things we unfortunately can't do due to time restrictions and insurance reasons.
This includes BIN EMPTYING, DISHES, MOVING HEAVY FURNITURE, GOING UP LADDERS, ANIMAL FECES/URINE, HUMAN BIO HAZARDS, PESTS.
For more information, you can check out our SERVICES pages, where it details the things we do on most cleans!

Question 5

How do I pay?

Accepted Answer

We accept cash (no change carried), bank transfers and Go Cardless. 
We require a non-refundabe deposit to book in your inital clean.

Question 6

Do you do weekends/evenings?

Accepted Answer

We clean up to 9.30pm, so if you're a shift worker it's no problem for us!
We only clean on weekends on very special occasions!

Question 7

Do you offer housekeeping services eg. dishes, bedmaking, bins, ironing

Accepted Answer

In short, no.
We will neaten up your bed on every clean as standard, if you would like us to change the sheets we ask for them to be stripped for us and the clean linens left and for it to be communicated with us whilst creating your customised cleaning plan.
We also will style your sofas and throws in a way that would not look out of place in Elle Decor (we think anyway).
We also neaten objects as we go.
But we don't offer tidying services or dishes, ironing or bin emptying, the latter for hygiene and health and safety reasons (no one wants a cleaner covered in bin juice!). 
We are there to clean! If you're looking for these services we recommend a housekeeping service rather than a cleaning service

Question 8

Do you bring your own products/equipment?

Accepted Answer

Yes! We bring everything except a toilet-brush (where we ask that there is a clean and usable one by each toilet) 
We have all the cloths and tools we need, products for all surfaces, two types of Shark vacuums, a Hetty Eco, Extendable dusters and a spin mop with a fresh mop head for all clients.

Question 9

Can you do my house in 2 hours?

Accepted Answer

I don't know where this figure has come from in the cleaning industry, but I can tell you that it is impossible to clean a house to a standard that would be worth paying for in 2 hours. If you have a 1 bath, 2 receptions, 3 bed house, that gives us 17 minutes per room to do everything, and although we are incredibly efficient, we are sadly not Olympians or superheroes. And if I could move that fast I would probably be able to fit into my pre-pandemic clothes or would fight crime at night. If someone is telling you they can do it in 2 hours a) be wary b) get me the name of the spider that bit them.

Question 10

I have had quotes for £15 p/h, why do you charge more?

Accepted Answer

We are all tightening our belts in the cost of living crisis, and everything has gone up in price, so this is a fair question to ask. Short answer- we simply wouldn't be trading if we were £15 p/h, with expenses that would be much less than minimum wage. 
Cheap is not the same as value, and you don't get good value for your hard-earned money with cheap. We have never claimed or aspired to be the cheapest cleaners around, but what we want is to make sure you're blown away by our services. Those charging those prices are probably just starting out and we are definitely not (insert joke about back pain here)! Our prices reflect our experience and the quality of our award-winning work. 
We work with all our clients to their budgets. So if that is £30 a week, why waste it on a quick wipe when you could have a detailed and thorough clean once a month instead?

FAQ

Frequently asked questions